When the app is down — do this

• 1
  Do not pay or release anything manually. No immediate/direct purchases during an outage or backlog. Fall back to the standard path — receive, secure, confirm the offer later.
• 2
  Still record the unboxing video — that never pauses. Note the filename below. And keep the two-person receipt — the second person witnesses live by video call; record their name.
• 3
  Capture every parcel here (form below) so nothing is lost. Key it into the ops app when it is back.
• 4
  Keep all items physically secured and unaltered. Do not send anything to AMPCOR or melt during an outage.
• 5
  Anything suspicious or possibly stolen — stop, set it aside, tell Con. Say nothing unusual to the customer.
• 6
  Tell Con the app is down. Con: [add number]. Note the time it went down and what you were doing.

What to say to a customer on the phone

(Interim wording — to be replaced by James's approved customer scripts. Never mention a system problem, a police matter, or a review.)

Safe to defer until the app is back

Making/accepting offers · the weekly police submission (it's weekly) · payments · AMPCOR despatch. None of these are to-the-minute.

Manual parcel intake

Items